1. Nature of the service
CV Scoring is an online, credit-based digital service provided by Nousphere Labs Inc., 16192 Coastal Highway, Lewes, Delaware 19958, USA. No physical goods are sold or shipped. All features are delivered electronically through the website cvscoring.com and its supported apps and extensions.
2. Delivery of credits
After a successful payment, the credits corresponding to the plan you purchased (Free, Starter, Pro or Premium) are added to your CV Scoring account automatically. In most cases this happens within seconds. If credits are not visible in your account within 30 minutes of a successful payment, contact us at info@cvscoring.com with your order reference and we will investigate immediately.
Monthly plan credits reset at the start of each billing cycle and do not carry over. Separately purchased top-up credits never expire and remain available in your account.
3. Right of withdrawal & refunds
Because CV Scoring is a digital service that starts being delivered instantly, the following refund policy applies:
- Unused credits: If none of the credits from a purchased pack have been consumed, you may request a full refund within 14 days of purchase.
- Partially used packs: If some credits have been consumed, the refund is calculated pro-rata on remaining unused credits, minus any non-recoverable payment-processor fees.
- Consumed credits: A credit that has already been used to generate a report, cover letter, match analysis or salary estimate is considered fully delivered and is not refundable.
- Technical issues: If a credit was charged but the corresponding output failed to be delivered due to a technical error on our side, the credit is automatically restored. If it is not, contact support and it will be restored or refunded.
4. How to request a refund
Send an email to info@cvscoring.com from the address associated with your account, including:
- Your order or invoice number
- The plan / credit pack you purchased
- A short description of the reason
Refunds are processed to the original payment method within 5–10 business days after approval. Depending on your bank, the refund may take an additional 3–5 days to appear on your statement.
5. Cancellation
Paid plans can be cancelled anytime from your account settings. You keep access until the end of the current billing period. There are no cancellation fees.
6. Chargebacks
If you believe a charge is incorrect, please contact us first. Filing a chargeback without prior contact may lead to your account being suspended while the dispute is reviewed.
7. Contact
For any question about delivery or refunds, reach us at info@cvscoring.com or through the contact page.
Last updated: August 2026