CVSCORING

Delivery and return conditions

DELIVERY AND REFUND POLICY
Effective Date: January 1, 2025
This Delivery and Refund Policy ("Policy") governs the delivery of digital services and refund procedures for CVScoring.com ("we," "us," "our," or "CVScoring"). By purchasing our services, you agree to the terms outlined in this Policy. This Policy should be read in conjunction with our Terms and Conditions and Privacy Policy.

1. Nature of Our Services CVScoring.com provides DIGITAL SERVICES ONLY, including but not limited to: CV Scoring and Analysis Resume Builder Tools LinkedIn Profile Optimization Job Matching Services Cover Letter Generator Interview Coaching Salary Estimation Tools Premium Templates and Resources All services are delivered electronically through our online platform. No physical products are shipped, and no tangible goods are provided.

2. Digital Delivery Process
2.1 Immediate Activation Upon successful completion of your subscription purchase and payment verification, your access to CVScoring services will be activated IMMEDIATELY. This typically occurs within 1-2 minutes of payment confirmation. 2.2 Email Notification System Following successful subscription activation, you will receive: a) Welcome Email: Sent immediately upon activation, containing your account details and getting started instructions. b) Service Activation Confirmation: Detailed email outlining your subscription plan, included features, billing cycle, and expiration date. c) Access Instructions: Step-by-step guidance on how to access your premium features and maximize your subscription benefits. 2.3 Dashboard Access Your subscription package and active services will be visible in your user dashboard under the "My Account" section. This includes: Current subscription status and type Available credits and usage statistics Access to premium features and tools Subscription renewal date and billing information Download history and generated documents 2.4 Service Availability Once activated, your subscription services are available 24/7 through our online platform. You may access your account and utilize premium features at any time during your active subscription period.

3. Refund Policy
3.1 Eligibility Criteria Refunds are available under the following STRICT CONDITIONS: a) Time Limit: Refund requests must be submitted within ONE (1) HOUR of the initial subscription purchase. b) No Usage Requirement: No premium features, tools, or services may have been accessed or utilized during the subscription period. c) Valid Reason: A legitimate reason for the refund request must be provided (e.g., accidental purchase, technical issues preventing access). 3.2 Non-Refundable Circumstances Refunds will NOT be granted in the following situations: More than one (1) hour has elapsed since purchase Any premium feature has been accessed or used CV analysis has been performed Resume or cover letter has been generated or downloaded LinkedIn optimization tool has been utilized Job matching service has been accessed User dissatisfaction with service quality or results Change of mind after using services Duplicate subscriptions where both have been accessed 3.3 Usage Monitoring Our system automatically tracks all user interactions with premium features. This includes but is not limited to: Login timestamps and session duration Feature access logs and usage statistics Document generation and download history Tool utilization records API calls and system interactions Any recorded usage will disqualify a subscription from refund eligibility, regardless of the extent or duration of use. 4. Refund Request Process 4.1 How to Request a Refund To initiate a refund request, you must: 1. Submit a written request via email to support@cvscoring.com within one (1) hour of purchase 2. Include your order number, subscription details, and reason for refund 3. Provide proof of purchase (receipt or confirmation email) 4. Confirm that no premium features have been accessed 4.2 Processing Timeline

Eligible refund requests will be processed as follows: a) Review Period: 1-2 business days for request evaluation and usage verification b) Approval Notification: Email confirmation within 2-3 business days if approved c) Refund Processing: 3-7 business days for funds to appear in your original payment method d) Account Deactivation: Immediate suspension of premium access upon refund approval 5. Payment Method Considerations

5.1 Refund Methods Refunds will be issued to the original payment method used for the purchase. We do not provide refunds through alternative payment methods or cash equivalents. 5.2 Processing Fees For approved refunds, CVScoring will absorb any payment processing fees. However, currency conversion fees imposed by your financial institution are non-refundable. 5.3 Partial Refunds We do not offer partial refunds for unused portions of subscription periods or unused credits. All refunds, when eligible, are processed as full refunds of the purchased subscription. 6. Technical Issues and Service Interruptions

6.1 Service Delivery Problems If you experience technical difficulties preventing access to purchased services, please contact our support team immediately. We will: Investigate and resolve technical issues promptly Extend subscription periods to compensate for downtime Provide alternative access methods when possible Consider refunds only if issues cannot be resolved 6.2 Platform Maintenance Scheduled maintenance and brief service interruptions do not qualify for refunds. We will provide advance notice of planned maintenance whenever possible. 7. Subscription Modifications and Cancellations

7.1 Future Billing You may cancel your subscription at any time to prevent future billing. However, cancellation does not entitle you to a refund for the current billing period unless you meet the conditions outlined in Section 3. 7.2 Upgrade and Downgrade Policies Subscription changes take effect at the next billing cycle. No refunds are provided for subscription modifications, but we may offer account credits for upgrade differences. 8. Contact Information and Support

For refund requests and delivery inquiries: Email: support@cvscoring.com Subject Line: "Refund Request - [Order Number]" Response Time: Within 24 hours during business days Customer Support Hours: Monday - Friday: 9:00 AM - 6:00 PM (EST) Saturday: 10:00 AM - 4:00 PM (EST) Sunday: Closed 9. Policy Updates and Modifications

CVScoring reserves the right to modify this Delivery and Refund Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after policy changes constitutes acceptance of the updated terms. For purchases made before policy updates, the terms in effect at the time of purchase will apply to any refund requests related to those specific transactions. 10. Legal Compliance and Governing Law This Policy complies with applicable consumer protection laws and regulations. In jurisdictions where consumer rights exceed those outlined in this Policy, local laws will take precedence. This Policy is governed by the laws of [Jurisdiction] and any disputes arising from refund decisions will be subject to the dispute resolution procedures outlined in our Terms and Conditions. CVScoring.com
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